A delegation from Visa Facilitation Services (VFS Global) has paid a courtesy call on the Deputy Minister for Foreign Affairs, James Gyakye Quayson, to deepen institutional collaboration and strengthen service delivery in Ghana.
The visit, which took place on Wednesday, February 25, 2026, focused on enhancing VFS operations in Ghana to ensure improved quality, transparency, and efficiency in visa and consular-related services for Ghanaian applicants.
Welcoming the delegation, Deputy Minister James Gyakye Quayson reaffirmed the Ministry’s commitment to working closely with all stakeholders to guarantee quality public service delivery. He underscored the importance of transparency, accountability, and continuous improvement in consular and administrative processes that directly affect citizens.
On his part, Mr. Kansara, representing VFS Global, briefed the Deputy Minister on the company’s establishment and operational footprint in Ghana. He expressed the organisation’s readiness to incorporate feedback from government and the public to enhance service efficiency and customer satisfaction.
Both sides emphasised the need for sustained collaboration to improve service standards and ensure that visa application processes remain transparent and responsive to the needs of Ghanaians. The meeting concluded with a shared commitment to maintaining professionalism and strengthening institutional cooperation.
Present at the meeting were Directors of the Ministry of Foreign Affairs, the Director of Legal and Education at VFS, Gbese Mantse Nii Armah Addy, and the Deputy General Manager for Operations in Ghana, Madam Cleopatra Avenorgbo.
VFS Global currently operates 4,027 Application Centres across 167 countries and serves 70 client governments worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, and consular applications, enabling governments and diplomatic missions to focus on core assessment and decision-making functions.
Since its establishment in 2001, VFS Global has processed over 533 million transactions and more than 227 million biometric enrolments globally. The company has increasingly adopted technological innovations, including generative artificial intelligence, to enhance operational efficiency while maintaining ethical standards and sustainability practices.
Headquartered in Zurich and Dubai, VFS Global is majority-owned by Blackstone, alongside minority shareholders including the Switzerland-based Kuoni and Hugentobler Foundation, Singapore-based Temasek, and UAE-based Dubai Holdings. Leveraging its global network and expertise in visa application processing, the company positions itself as a market leader in outsourced visa and consular administrative services for governments worldwide.
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